Experienced with multiple domains: employee and customer-facing websites and applications; plus, robotics, autonomous vehicles, and IoT. Specializes in qualitative research, using empathy to identify and understand user needs and the “why” behind them. Validates qualitative data with quantitative data, ensuring accuracy of findings. Carefully considers business needs, user needs, and technical constraints when making design recommendations. Passionate problem-solver, professional writer, and former Communications Manager at a Fortune 26 company.